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A+ Techinician book Just made me laugh!

Discussion in 'The Lounge - Off Topic' started by Dhughes, Jun 27, 2007.

  1. Dhughes

    Dhughes Byte Poster

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    Apparently and id like to share this with everyone,

    When using a laptop on battery power if it will not turn on, it is possible that the battery is flat and requires charging


    (altered wording slighty to avoid any copyright lol)


    Would there actually be people out there that wouldnt think of this straight away? Especially seeing how you pass Essentials before this exam, hehe made me giggle though, hope i get asked that on an exam, a question id defiantely get right lol (hopefully lol)
     
    Certifications: A+ Essentails, A+ Technician , MCDST
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  2. twizzle

    twizzle Gigabyte Poster

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    Yes there are people out there that wouldnt think about the battery. I work in a customer support dept and teh amount of times we ask customers to check that a unit is plugged in and switched on or that the batteries have been charged is surprising!! happens at least twice a month.
    Sometimes it is the obvious that escapes everyones attention, simple things get overlooked as your trying to analyise the problem too in depth.
     
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  3. Dhughes

    Dhughes Byte Poster

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    awwww imagine the embarressment! :oops:
     
    Certifications: A+ Essentails, A+ Technician , MCDST
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  4. zimbo
    Honorary Member

    zimbo Petabyte Poster

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    what will happen when you get a call: Nothing will come up on the screen?

    You will check that the monitor is plugged in? if its onboard VGA and still nothing you can assume something happened to the onboard vga so replace mobo.. if its a card, reseat the card... this could take so long BUT did you check to see if the monitor is turned on??? :oops: Rule Number One never rule out the most stupid solutions! :biggrin
     
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  5. Theprof

    Theprof Petabyte Poster Forum Leader

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    Yes this happens way to often. Simple things that people forget to check before they ask for help.
     
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  6. tripwire45
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    tripwire45 Zettabyte Poster

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    What book was that (I hope it wasn't mine...I don't *remember* writing that)? :oops:
     
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  7. Dhughes

    Dhughes Byte Poster

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    lol ill never forget that now! i suppose if my old dear was to use a computer she'd have all those kind of problems bless her, country bumpkin you see not used to the technical age lol
     
    Certifications: A+ Essentails, A+ Technician , MCDST
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  8. Dhughes

    Dhughes Byte Poster

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    yeah was your last one hehe

    no its may manual that advent put together, some right corkers in it lol
     
    Certifications: A+ Essentails, A+ Technician , MCDST
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  9. BosonMichael
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    BosonMichael Yottabyte Poster

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    If they didn't put it in there, then somebody would eventually complain, "Why didn't they tell us that they battery could need charging?" Seen that happen far too many times to count.
     
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  10. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Hate to be Devil's Advocate (aka damp squib) on this, but remember it's easy for us on our comfy little techie site to laugh at dumb technophobes, but let's all remember that we're here to support people who are non-technical.

    If they all had the technical knowledge we had, we wouldn't have jobs, or be here in the first place. Lord knows, I'm sure I've heard laughter after leaving the local garage after getting my car fixed .... :oops:

    Just bringing a sense of balance, Guys :biggrin
     
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  11. Sparky
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    Sparky Zettabyte Poster Moderator

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    “Is it plugged in?”
    "Is it on?"
    "Are *all* the cables plugged in?"
    "Have you tried rebooting it?"

    Always remember the basics! :biggrin

    Just to pick up on Gavs point I prefer dealing with technophobes on a day to day basis. You never get any hassle and the problem generally gets fixed as you don’t get challenged each time you suggest something.
    When you deal with the guy who is “good with computers” expect a very stressful conversation to fix a problem that should take 5 minutes. It doesn’t though as you have to explain *everything* that you are doing only to hear “Don’t think that will work mate”

    Don’t you just love working in IT? :rolleyes:
     
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  12. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    Some people dont know there is a battery in their laptops, ene though they are using it without a plug they just dont know.

    Some peple actually think their laptop has been charged from when they have had it plugged in and is running magically.
     
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  13. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    Also to pick up on sparky's post: it is easier to talk to people who are technophobes or technologically inferior (big word) because what you say to them probably goes in one ear and out the other.

    When you have to talk to someone who thinks they know their stuff then thats when the pain starts, its like my mate he has had a pc for 4 years now I have only just got mine 3 months ago (not had one for 10 years). He seems to think he knows it all because he has had his pc 4 years. I was asking him a few questions about XP as the last OS I had properly used was Windows 95 at Uni, and he was muttering and sighing as if I should know it even though I had never used XP extensivley.

    But I feel I am properly getting to grips with it now and he is the one asking me the questions, also this is a guy who thinks he can do a cisco course without doing any mathematics (he has trouble with 24 hour clocks)
     
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  14. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    I have to mildly disagree slightly again ... I'm generally relieved to get someone who knows their arse from their elbow, basically because you don't have to fanny around explaining where their hosts file is, or how to set smtp authentication on their mail client (no sir, not SPA ..) etc.

    The problem that the last couple of posts refers to is when you get the arsehole that "thinks" he is THE computer guy (feck knows WHO allowed him to indulge that notion). Basically - this "outage" is costing his business millions ( he invariably in on a free, or shared, service) He knows how DNS works, but wants propagation to be immediate ... etc..etc...etc...

    IMHO - the trick in supporting clients / users / customers / family is in communication. Let them hear what they want, whilst quietly fixing the problem. Once you are happy you've fixed it - then deliver the killer little dose of sarcasm. That's a feeling you just cannae beat !!! :biggrin
     
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  15. Theprof

    Theprof Petabyte Poster Forum Leader

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    Jakamoko, I agree with you 100% its just that sometimes we are so used to things being a no brainer and when there are mistakes to us it seems ridiculous how someone could not figure something as small as plugging the power to the monitor but you are right.8)
     
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  16. Sparky
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    Yeah, talking to a clued in user isn’t so bad but it’s the guy who *thinks* he can do your job because he has set up a wireless router (with no encryption btw) at home.

    I received an email from an IT consultant who insisted that I had spelled his name wrong in his AD account. I emailed him back saying that everything looked fine on the server and asked if he could check the settings on his PC (thought I would let the guy have a look as he is meant to be a consultant after all).

    He emails back asking if I knew what I was doing with Active Directory and copied in his boss (the guy who basically signs the support contract with us) and said I should double check the settings. FFS! :x

    I took a screenshot of the user profile and sent him the email.
    5 minutes later he emails me back saying he had spelled his own name wrong in the POP3 settings in Outlook. No apology or anything and he didn’t copy in his boss with that email!

    I emailed back saying “No problem” and copied in his boss, hee hee! :biggrin
     
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  17. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    You got it Prof :)

    I maintain that it's a valid point though. I visited a client with no connectivity - plugged in their phone cable again, and asked them to be a little more careful with the hoover (substitute dust levitation and removal device here). Thing is ... you never know who they may recommend you to in the future 8)

    Just remember to advise these people that the error was ID 10 T related......


    EDIT LMAO @ Sparky - so true, Dude !! :D
     
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  18. Tinus1959

    Tinus1959 Gigabyte Poster

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    With an older CRT monitor, also check the contrast and brightness. Sometimes they get turned to full darkness after the cleaners have done your desk.
     
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  19. BosonMichael
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    BosonMichael Yottabyte Poster

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    ...that's what he gets! :twisted:
     
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