A+ Techinician book Just made me laugh!

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Apparently and id like to share this with everyone,

When using a laptop on battery power if it will not turn on, it is possible that the battery is flat and requires charging


(altered wording slighty to avoid any copyright lol)


Would there actually be people out there that wouldnt think of this straight away? Especially seeing how you pass Essentials before this exam, hehe made me giggle though, hope i get asked that on an exam, a question id defiantely get right lol (hopefully lol)

 

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Yes there are people out there that wouldnt think about the battery. I work in a customer support dept and teh amount of times we ask customers to check that a unit is plugged in and switched on or that the batteries have been charged is surprising!! happens at least twice a month.
Sometimes it is the obvious that escapes everyones attention, simple things get overlooked as your trying to analyise the problem too in depth.

 

awwww imagine the embarressment!

 

what will happen when you get a call: Nothing will come up on the screen?

You will check that the monitor is plugged in? if its onboard VGA and still nothing you can assume something happened to the onboard vga so replace mobo.. if its a card, reseat the card... this could take so long BUT did you check to see if the monitor is turned on??? Rule Number One never rule out the most stupid solutions!

 

Yes this happens way to often. Simple things that people forget to check before they ask for help.

 

What book was that (I hope it wasn't mine...I don't *remember* writing that)?

 

lol ill never forget that now! i suppose if my old dear was to use a computer she'd have all those kind of problems bless her, country bumpkin you see not used to the technical age lol

 

yeah was your last one hehe

no its may manual that advent put together, some right corkers in it lol

 

If they didn't put it in there, then somebody would eventually complain, "Why didn't they tell us that they battery could need charging?" Seen that happen far too many times to count.

 

Hate to be Devil's Advocate (aka damp squib) on this, but remember it's easy for us on our comfy little techie site to laugh at dumb technophobes, but let's all remember that we're here to support people who are non-technical.

If they all had the technical knowledge we had, we wouldn't have jobs, or be here in the first place. Lord knows, I'm sure I've heard laughter after leaving the local garage after getting my car fixed ....

Just bringing a sense of balance, Guys

 

Some people dont know there is a battery in their laptops, ene though they are using it without a plug they just dont know.

Some peple actually think their laptop has been charged from when they have had it plugged in and is running magically.

 

Also to pick up on sparky's post: it is easier to talk to people who are technophobes or technologically inferior (big word) because what you say to them probably goes in one ear and out the other.

When you have to talk to someone who thinks they know their stuff then thats when the pain starts, its like my mate he has had a pc for 4 years now I have only just got mine 3 months ago (not had one for 10 years). He seems to think he knows it all because he has had his pc 4 years. I was asking him a few questions about XP as the last OS I had properly used was Windows 95 at Uni, and he was muttering and sighing as if I should know it even though I had never used XP extensivley.

But I feel I am properly getting to grips with it now and he is the one asking me the questions, also this is a guy who thinks he can do a cisco course without doing any mathematics (he has trouble with 24 hour clocks)

 

I have to mildly disagree slightly again ... I'm generally relieved to get someone who knows their arse from their elbow, basically because you don't have to fanny around explaining where their hosts file is, or how to set smtp authentication on their mail client (no sir, not SPA ..) etc.

The problem that the last couple of posts refers to is when you get the arsehole that "thinks" he is THE computer guy (feck knows WHO allowed him to indulge that notion). Basically - this "outage" is costing his business millions ( he invariably in on a free, or shared, service) He knows how DNS works, but wants propagation to be immediate ... etc..etc...etc...

IMHO - the trick in supporting clients / users / customers / family is in communication. Let them hear what they want, whilst quietly fixing the problem. Once you are happy you've fixed it - then deliver the killer little dose of sarcasm. That's a feeling you just cannae beat !!!

 

Jakamoko, I agree with you 100% its just that sometimes we are so used to things being a no brainer and when there are mistakes to us it seems ridiculous how someone could not figure something as small as plugging the power to the monitor but you are right.

 

You got it Prof

I maintain that it's a valid point though. I visited a client with no connectivity - plugged in their phone cable again, and asked them to be a little more careful with the hoover (substitute dust levitation and removal device here). Thing is ... you never know who they may recommend you to in the future

Just remember to advise these people that the error was ID 10 T related......


EDIT LMAO @ Sparky - so true, Dude !!

 

With an older CRT monitor, also check the contrast and brightness. Sometimes they get turned to full darkness after the cleaners have done your desk.

 

...that's what he gets!