1st Line web based support certs

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Hi All,

I am in the process of requesting funding for a computing certification for my colleague to complete. She works in 1st line Technical Support and is looking to advance her skills in computing.

Although the company provides a small number of downloadable programs, the majority is web based. Starting certifications such as A+ or Windows OS Fundamentals appear to have too much emphasis on supporting desktop applications and it's unlikely the company will support funding because of this.

I have considered both 'Microsoft MTA - Networking Fundamentals 98-366' and 'CompTIA Network+'. Unfortunately they appear a little too advanced so I was wondering if anyone had any alternative suggestions? Ideally I'm looking for a certification that provides a basic understanding of networks to assist with supporting web based applications.

Any advice is appreciated! Many Thanks

 

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I guess you may need to elaborate on exactly what she will be supporting as "1st line Technical Support"

I'd go on to say that 1st line support generally would involve a CompTIA A+ / Network + - or an MCTS in Windows 7, if this is too advanced, i'd say that maybe it shouldn't be classed as a technical support role, as this is about the most basic you can really get with technical support.

What sort of system support is involved in the role she's doing?

 

Thanks for the reply, and apologies for the lack of information!

The majority of the tasks involve password resets / general use of software / .csv formatting. However, there are times when the applications will fail to load and require some basic requests to be made to the user. Such as; clearing web cache, adjustments where file types may be being blocked (content filtering / active directory permissions), updating browser/flash versions etc.

Hoping that by gaining a general understanding of the above concepts as well as things like proxy servers may help in the current role, and future career opportunities.