1st line support - Which cert is good?

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Okay guys I want to work in a Helpdesk 1st line support.

What micrso cert would be helpful to have?

Also can these be obtained without doing a course and just doing the exams (privately booked?) if so, is it difficult to do self study? I wan't to learn as appose to just pass the tests and get the certs without knowledge. (I am pretty good at learning btw).

If somebody could help me I would be extremely grateful.

 

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But he has no experience, so that'd be ideal for A+

 

Not really ideal I am afraid because they would like the person taking the exam to have 500 hours of hands-on experience in the lab or field, maybe he has that in the lab....