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1st line = helpdesk = service desk

Discussion in 'Employment & Jobs' started by thetokyoproject, Mar 28, 2007.

  1. thetokyoproject

    thetokyoproject Byte Poster

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    i am assuming that 9 out of 10 times, a 1st line support position is the same as a service/help desk position.

    Cheers.
     
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  2. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    depends on the job description. but there should be similar
     
  3. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Yep, like Cheeks said. It does depend on the company though, what one level 1 support staff may do in one company may not be the same duties as in another company :)

    -ken
     
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