1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

1st line and Exchange experience

Discussion in 'Employment & Jobs' started by reverb, Feb 6, 2011.

  1. reverb

    reverb Byte Poster

    153
    2
    10
    Bit of a dummy this one but what do you typically do in Exchange on a 1st line/junior type role?
     
  2. kevicho

    kevicho Gigabyte Poster

    1,219
    58
    116
    Generally next to nothing in my opinion, although it really depends on the size of the company and its staffs existing skillset.

    Maybe changing email addresses or other basic admin type functions (such as viewing mailbox sizes), but wouldnt let a first line engineer near connectors or anything above that.

    Having said all that it would be worth learning though as it will help you progress up the ladder, but i would expect in a larger company to have at least one specialist in exchange in the management, 3rd line or systems levels so 1st line will not be required to do any exhange tasks other than basic admin functions.
     
    Certifications: A+, Net+, MCSA Server 2003, 2008, Windows XP & 7 , ITIL V3 Foundation
    WIP: CCNA Renewal
  3. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,191
    299
    319
    Mailbox moves\creation and perhaps changing email addresses.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  4. Shinigami

    Shinigami Megabyte Poster

    896
    40
    84
    Possibly mail enabling/disabling users as well.
     
    Certifications: MCSE, MCITP, MCDST, MOS, CIW, Comptia
    WIP: Win7/Lync2010/MCM
  5. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    19,136
    462
    374
    1st line is also typically responsible for the client app side as well, getting them connected up to the Exchange server. They're also usually the first ones who will respond to an "I can't send/receive e-mail" request, at which point, you'll generally be looking at the client side, not the server side, particularly if it's just one user who can't send.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  6. Apexes

    Apexes Gigabyte Poster

    1,053
    78
    141
    Our guys who do exchange support is basically account creation, backing up leavers into .pst files - supporting enterprise vault, restoring backups - general admin duties that in house IT dont have access to
     
    Certifications: 70-243 MCTS: ConfigMgr 2012 | MCSE: Private Cloud
  7. reverb

    reverb Byte Poster

    153
    2
    10
    Cheers guys.

    Well I usually create new accounts in AD, redirect emails and get their email set up in Outlook in an Exchange environment...so yes all client side. I'm in the process of updating my CV; does that count as some exposure to Exchange ?:biggrin . I presume no but thought I'd ask :)
     
  8. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    19,136
    462
    374
    You can certainly say that you are responsible for configuring clients and user accounts in an Active Directory / Exchange environment, and you'd still be truthful while getting those keywords out there.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  9. reverb

    reverb Byte Poster

    153
    2
    10
    Great. Thanks :)
     
  10. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    19,136
    462
    374
    Thinking about it... "configuring and troubleshooting" would be even better (assuming you do troubleshoot as well).
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!

Share This Page

Loading...