Outlook contacts, dialing rules and a blackberry

[ThomasMc]

Afternoon all,
Having a bit of a battle with the above, I'm trying to get the dial from outlook function working and have had mixed success. I can't seem to get the right format of the phonenumbers so it doesn't break outlook dialing or the BB.

At the start I had my numbers just as I would dial them 01412344567 in outlook (with a dialing rule to dial 9 for local and long)

Outlook - Didn't add the 9 on dialing
BB Calls - Worked as expected
BB SMS - Worked as expected

So after a bit of digging I came across a website telling me I needed to format the number like so
+44 01412344567

Outlook - Worked as expected
BB Calls - Worked as expected (dialed the number as +441412344567)
BB SMS - Didn't work (tried to send the message to +44 01412344567)

Other formats that I tried where

+44 (0141) 234-4567 - BB didn't like that at all
&
+44 1412344567 - Outlook Dialed 9 1412344567

All I want is for outlook to dial 9 on all calls, I remember having to do this on a win98 box a long time ago and it worked as expected just can't get it going on Windows 7 RC w/ Outlook 2007.

[UKDarkstar]

Add it under modem settings ???

[Arroryn]

Yeah as UKD - in Control Panel go to your modem / dialling options and configure your area?

If you've done that, try the format

+44 (0) 141 XXX XXXX

[ThomasMc]

Thanks UKD & Arroryn

Dialing rule in via phone and modem

Updated format as suggested

Outlook - Dialed 90141XXXXXXX (perfect)
BB Call - Dialed +44141XXXXXXX (perfect)
BB SMS - Dialed +44 (0) 141 XXX XXXX ()

[UKDarkstar]

Think you can also add the 9 prefix in there somewhere too but it's been some time since I've had to configure a modem !

[ThomasMc]

Lol, we still have some modems kicking about for the useless telepay system, unfortunately outlook uses the windows dialer, We are using a program called Activa to forward the input to asterisk

[UKDarkstar]

Originally Posted by ThomasMc

Lol, we still have some modems kicking about for the useless telepay system, unfortunately outlook uses the windows dialer, We are using a program called Activa to forward the input to asterisk

Aah right. We did mess around with an asterisk server at one point but as we were only a small office we went with a Centrex solution.

[ThomasMc]

Think I've got it, bit of a messed up way though

Format :

(0) 1411234567 or (0) 7543554433

Dialing rule

General
Area Code - 0
Dail 9 for local and long

Area code rule
Area code - 0
Include all prefixes
ticked "dial:" to add the zero it removes from the area code grrr
ticked "included area code"

Outlook - works
BB Call - works
BB SMS - works

need to test a little more though just to make sure

[ThomasMc]

nvm this post

[UKDarkstar]

Originally Posted by ThomasMc

I found that to get outlook to dial a 9 before all numbers all you have to do is tick "To disable call waiting dial" and pop in a 9 no need for any formatting

Glad you got it sorted ! Frustrating tho' isn't it, to get so bogged down on something simple !

[ThomasMc]

I thought I had it but although it say "Phone number will be dialed as: 907xxxxx" it doesn't send the 9 grrrr

[UKDarkstar]

Originally Posted by ThomasMc

I thought I had it but although it say "Phone number will be dialed as: 907xxxxx" it doesn't send the 9 grrrr

Try putting a comma after the 9 - I think this creates a pause while it picks up the outside line from memory

[ThomasMc]

Originally Posted by UKDarkstar

Try putting a comma after the 9 - I think this creates a pause while it picks up the outside line from memory

That didn't work UKD but thanks for the suggestion, why oh why did they have to try and be fancy with the dialer lol

[supernova]

Originally Posted by ThomasMc

BB SMS - Dialed +44 (0) 141 XXX XXXX ()

+44 (0) 141 XXX XXXX

(0) That is conditional if you dial +44 you dont need it , if you dont use country code you do.

+44 141 XXX XXXX country code

0141 XXX XXXX no country code

[supernova]

I think i misread

put in

141 area

XXX XXXX number

UK

then in location under dialling rule enter 9 for long distance (if the number doesn't share same area code)

select location

you will find that when location (dialling rules) is set to UK it will dial

9 0141XXX XXXX

if you change same location (in dialling rules agian) to US (just to show you the changes)

number will be changed

9 011 44 141XXX XXXX

again this is correct