Hello and welcome to CertForums.co.uk, here we host free active certification forums with links to the best free resources for Microsoft's MCSA MCSE MCDBA Cisco's CCNA CCDA and CCNP, and CompTIA's A+ Network+ i-NET+ and Security+ certifications in the UK. If you wish to post or use other advanced features you will need to register first. Registration is absolutely free and takes only a few minutes to complete so sign up today!
If you have any problems with the registration
process or your account login, please contact support
if they are willing to release you guys off your work for a 1 day to read up on the book and try and understand it, then thats fair, as long as you have someone there to help with the queries, if not, then, thats just bad.
i know quite a few major companies that have adopted the online database, where they can track their incident to see if any progressing has been made, it has its pro's and con's. the major ones are, reduced calls to the helpdesk to find out what happening with thir incident and then the opposite, calls to the helpdesk asking why their incident has taken longer than the agreed SLA.
”
What type of help desk software do they have at the place you work?
Also would you say having ITIL on your CV and learning it..has been an advantage??
Does ITIL make you more aware of what service to provide to the customer?
What type of help desk software do they have at the place you work?
It's a common one
Also would you say having ITIL on your CV and learning it..has been an advantage??
Yes, it has been an advantage to an extent, as we are not using all of ITIL within our SC.
Does ITIL make you more aware of what service to provide to the customer?
No, i was aware what the services i needed to provide to the customer, ITIL has helped me understand more about the contractual? agreements between ourselves and the client, different types of how we deal with disaster recovery and a few more
Another good post?
If so, tell a friend, if not, f*ck off then!
What type of help desk software do they have at the place you work?
It's a common one
Also would you say having ITIL on your CV and learning it..has been an advantage??
Yes, it has been an advantage to an extent, as we are not using all of ITIL within our SC.
Does ITIL make you more aware of what service to provide to the customer?
No, i was aware what the services i needed to provide to the customer, ITIL has helped me understand more about the contractual? agreements between ourselves and the client, different types of how we deal with disaster recovery and a few more
”
When you say a common one?? do you mean chalk and slate, pen and paper, carrier pigeon or morse code... nah just joking..what's the software called?
01-Oct-2008, 10:09 PM
..what's the software called?
Linear Mode
Similar Threads